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Client FAQs

What Electronic Health Record (EHR) software is utilized by the agency?


Answer: Family Service uses Tebra to handle patient billing, scheduling and client record management. To access your Patient Portal, follow the steps below.  For guidance on how to use the patient portal, click this button. 

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Tebra Patient Portal

Have an account? Sign in to manage your Patient Portal. 

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New to Tebra? Look for an email invitation to activate your account or reach out to our Client Tebra Mentor.

Client Tebra Mentor
If you have question related to Tebra, reach out to our Client Tebra Mentor, Jess, by phone, 262-547-5567.

What Insurances are accepted?

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Answer: Family Service serves everyone — whether you have insurance or not.

 

We accept:

  • Most commercial plans

  • Employee Assistance Programs (EAP) – check with your employer about your benefits

  • Most Badgercare Plus plans

  • Most Medicare/Medicare Supplement Plans

 

If you’re uninsured, we offer a sliding fee scale. Call our billing department to see what payment options are available for you! Direct Billing Line: 262-522-6439.

 

Important Reminder for Our Valued Patients:

Before scheduling your appointment, please take a moment to verify with your insurance provider that the healthcare professional you plan to see is within your network. Not all providers may be in-network with the insurance companies listed on our website. Ensuring this in advance can help avoid unexpected costs and ensure a smoother experience.

 

For any assistance or questions, feel free to contact our Clinic Admin Support. Clinic Admin Direct Line: 262-547-5567 or 262-544-9622.

How are our appointments being conducted?

Answer: Appointments can be conducted through in -person or virtual sessions. Virtual session are conducted through Microsoft Teams.

Need Assistance with your virtual session? 

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